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HELP FINDING STUFF

SEARCHING
Help finding stuff could start with using the search function. On the search bar, you can search all pages, references, blogs, and products. Additionally, you can search in the store for key words related to products.

FINDING INFORMATION
Herbal information for each plant tincture is located directly on the product page with “file tabs” to conveniently read about use, dosage, precautions and references. Other helpful and interesting information can be found in the Reference Info page and Blog articles, all of which are searchable. Scroll down on the Home page to see the additional sections.

REGISTERING & SIGN IN
You may want to register to start a customer account so you don’t have to enter your billing and shipping details each time you’re here. Once you do, you can then use the “favorites” option as a way to remember what products you might want on a return visit. Plus, you can always see what you’ve already ordered or check on a pending order from your order history.

ACCOUNT PASSWORD RECOVERY
We can’t see your password, but it’s easy to get an automated email to give you the opportunity to create a new one from the Sign In screen. Just click to Sign In and “Forgot your password?”. From there, just follow the instructions.

ORDERING INFORMATION
Payment Methods, Order Changes, Shipping, Delivery Time, Tracking, and much more can be found from the “Ordering Information” link at the bottom of any page.

SALES TAX FOR MISSOURI
Sales tax is only charged for orders shipped to addresses in Missouri. So even if you have a Missouri billing address, but your order is shipped to an address in Illinois (for example), you will not be charged Missouri tax.

CONTACTING A REAL PERSON FOR HELP
Beneficial Botanicals has a very high rating for customer service and strives to keep it that way! It’s rare these days to find some of that “old-fashioned goodness” in business practices. We want you to be able to reach a live person if that’s what you need, as well as get a fast turnaround time on shipment for your orders. If you would like to call by phone (area code 573) 237-8881 instead of sending a message through the contact page, the best time is between 8:00 am and 11:30 am M-F (CST) in Missouri.

RETURNS, EXCHANGES & REFUNDS
Once your order has been submitted online, you may make a change by submitting an email alerting us to the change within 6 hours of submission. Books and videos are not accepted for return, exchange, or refund. For all other items, you’ll need to contact us for permission and direction on return or exchange within 30 days from the order date. Products must be in resalable condition and seal unbroken. For returns, exchanges, and refunds, additional shipping is paid by the customer. Original shipping charges are non-refundable.


QUESTIONS YOU MAY HAVE

Do I need to register before putting in an order?
No, you don’t but you might like to for all the conveniences!

Do I have an existing customer account?
If you think you set one up, but you don’t seem to be able to find it when you click on “Sign In”, then the original registration may have been set up with a different email that you have or there was an error when you entered the email address. You can always register a new customer account at any time but if you need further assistance, just send us a message through the Contact link.

Can I view my past orders?
Yes, if you set up a customer account and were signed in when you put in your orders. To view orders, just sign in and check on your account.

Do I need to have a PayPal account to order?
No, you don’t need to have a PayPal account to process an order. When you checkout, PayPal will give you an option to just pay with a credit card.

Where’s my package or tracking number?
A shipment notice with tracking number will come to you by email from Stamps.com as we post your shipment. If you did not receive a notice from Stamps.com, just let us know by sending a message through the Contact page and we’ll send you the tracking number by reply email. A confirmation of shipment will also be displayed in your order history if you have registered a customer account.

How do I use the tracking number to track my package?
When you have a tracking number that is linked, you can just click on it to see the location of your package. If you have a tracking number that is not linked, or you don’t feel comfortable clicking on one that is linked, you can enter the number on the usps.com website to see the details.

How fast do you ship?
Typically we have a very short turnaround time of 12 to 24 hours for shipment of orders from Beneficial Botanicals, though sometimes there are unexpected delays that may add an additional 24 hours. You should also expect to add additional days for Sundays and U.S. holidays.

Where are you shipping from?
Missouri, United States

How do I place a specialized order?
If you have an order that includes exchanges, special discounting, or other exceptions please contact us to send you a custom PayPal invoice from which you can pay.

What about security and privacy?
Our entire website is secured through an SSL security service for the domain beneficialbotanicals.com. You can always verify this if you see the padlock icon on the left side in the navigation bar, or noting the prefix https:// in the URL at the top of the screen. Your security and privacy is important to us at Beneficial Botanicals. We only use the information you provide when placing an order to complete that order, or when assisting you with support questions. We never share customer information with outside parties. To see the full Privacy Policy, follow the link provided at the bottom of any page.